Turnitin endeavors to migrate as many users as possible. To keep migration to iThenticate 2.0 as efficient as possible, excess data will not be migrated, which includes specific cases of users who appear inactive. The purpose of this guide is to answer anticipated questions that may arise if this affects your account.
What user data will not be migrated?
Indexed v1 documents without similarity reports are retained for matching purposes only and are not available to view or download.
We will not migrate the following user data:
- Users with no login within the last 2 years and no submissions stored in their account.
- Duplicate accounts with no submissions.
- Deactivated users with no submissions.
- Deleted submissions.
- Submissions that are not indexed and have no Similarity Report generated for them.
What happens to duplicate users with submissions stored in their accounts?
- The following users will be migrated, but their status set to Deactivated in iThenticate 2.0:
- Duplicate accounts with submissions.
- The last active duplicate account will be active. All other duplicate accounts will be migrated but deactivated.
- Accounts not accessed within the last 2 years, but with submissions.
- In order to migrate these accounts, a string of numbers is attached to the end of the email address.
I see some deactivated accounts that were active in iThenticate v1. Why have you deactivated them?
Please see the answer above.
Why is there a random string of numbers added to some email addresses?
iThenticate 2.0 does not support more than one account being registered to a single email address. Adding digits to the email address ensures the successful migration of duplicate accounts and inactive accounts with submission history in iThenticate v1.
How can I activate an account that was migrated but deactivated?
Find the account in Users > Deactivated users and select Activate. In the case of duplicate accounts sharing an email address, you will need to update the email address after activating. In all cases, you will need to remove the string of numbers we have added to the email.
What happens to deactivated users when migrating from iThenticate v1 to 2.0?
Users who are deactivated in v1 are carried over as deactivated in 2.0. These users will not receive the "Welcome to iThenticate" account activation email.