Managing users

This guide helps administrators manage users in the iThenticate account. Admins can add new users, edit user profiles, view user accounts awaiting activation, resend invitations, and deactivate, as well as delete, users.

In this guide:

• Manage active users
• Manage pending users
• Manage deactivated users

Selecting the Users tab from the side menu will open the Active users page first.

Use the expanded Users menu in the left sidebar to select which set of users you wish to manage:

From each of these pages you can search for specific users or groups using the search bar or filter the users shown by using the filter drop downs along the top of the page.

You can add users by selecting the + Add User button.

Manage active users

The Active users page shows the active users for the account.

This page will tell you the user’s name, role, email, assigned group, access method, and the date the user was added to the account.

Select the three dots to the right of the user’s details to open the user management menu. From this menu you can edit a user’s details, deactivate the user, or delete the user.

To deactivate or delete more than one user at the same time, select the checkboxes next to the names of the users you wish to perform this action for. Once a checkbox is selected, the options to Deactivate or Delete will appear at the top of the page.

Manage pending users

The Pending users page shows the users who have been invited to this account but have yet to sign up using the invitation email.

This page will tell you the user’s name, role, email, assigned group, invitation status, and the date the user was added to the account.

Select the three dots to the right of the user’s details to open the user management menu. From this menu you can edit a user’s details, resend the invitation email, or delete the user.

To resent the invitation to or delete more than one user at the same time select the checkboxes next to the names of the users you wish to perform this action for. Once selected, the options to Resend Invitation or Delete will appear at the top of the page.

Manage deactivated users

The Deactivated users page shows the users whose accounts have been deactivated. Deactivated users do not have access to the account.

This page will tell you the user’s name, role, email, assigned group, access method, and the date the user was added to the account.

Select the three dots to the right of the user’s details to open the user management menu. From this menu you can edit a user’s details, reactivate the user, or delete the user.

Reactivating or deleting users

To reactivate or delete more than one user at the same time, select the checkboxes next to the names of the users you wish to perform this action for. Once a checkbox is selected, the options to Activate or Delete will appear in the top menu.