In this guide:
- Credit packages
- Purchasing credits
- How many credits do I have in my account?
- iThenticate credit FAQs
Credit packages
There are three levels of credit packages available:
- Individual package - one credit for a single file submission of up to 25,000 words and 5 revisions.
- 3 Credit package - one of three credits is used for each submission up to 25,000 words, or all three credits can be used for one larger submission of up to 75,000 words. Each submission will also have 5 revisions.
- Volume discounts - for organisations with higher submission volumes. Complete this form to get a quote from our sales team.
Purchasing credits
Don't have an iThenticate account? Create your account here first.
To purchase credits for your account:
- Login to your iThenticate account.
- Select the Purchase Submissions button on the right side of the home page.
- Choose between the credit packages available. Select the purchase button for your chosen package.
- Review the purchasing information to make sure the selection is correct and enter your payment details.
- An invoice and receipt will be emailed to you. If this does not appear in your email folder, please check your spam/junk.
How many credits do I have on my account?
From the home page, you can see the number of credits you have available based on the number of documents remaining. Each listed document is equal to one credit.
iThenticate credit FAQs
What features are available when using credits?
The number and size of submissions you can make are dependent on the number of credits you have available. Each submission will generate a Similarity Report.
AI writing reports and Doc-to-Doc comparisons are not available for these submissions.
Will I receive an invoice or receipt?
Yes. The payment processing platform, Stripe, will send an invoice and a receipt to your account email address with your payment confirmation.
You can search for the payment confirmation in your emails using the subject line “ Your receipt from Turnitin, LLC ”. If you cannot find the email after searching, it may have been filtered into your spam/junk folder.
What will appear on my bank statement?
The payment will be referenced as - Turnitin iThenticate.
Can credits expire?
No, any credits that you purchase do not have a timeline for use and will not expire.